Questions answered, solutions revealed – Welcome to our FAQ page, where we address your most pressing inquiries with expert insights and clarity.
Our website design services are competitively priced and tailored to your specific needs. We offer flexible packages to accommodate various budgets, ensuring that you receive exceptional value for your investment. For a detailed quote based on your project requirements, please contact us directly, and our team will be happy to provide you with a personalized estimate.
Yes, we offer comprehensive website management services to ensure your online presence remains smooth and secure. Our standard website packages include 5 hours of IT services per month, but we also provide flexible options for additional hours to meet your specific needs. Whether it’s regular updates, security monitoring, or technical support, our team is here to ensure your website runs seamlessly.
Absolutely, all our website designs are mobile-friendly. We prioritize responsive design, ensuring that your website functions seamlessly and looks great on all devices, from smartphones and tablets to desktop computers. Your visitors will have a smooth and engaging experience, regardless of the device they use to access your website.
The timeline for building a website can vary depending on its complexity and specific requirements. Generally, a basic website can be designed and launched in a matter of weeks, while more intricate and feature-rich sites may take a few months. To provide a more accurate estimate, we would need to discuss your project’s details and goals in-depth. Our team is committed to delivering a high-quality website within a reasonable timeframe to meet your needs.
Not to worry! If you choose not to continue with our maintenance services after your initial period, we’re still here to assist you. Any future issues that arise can be diagnosed by our team at no cost, and we’ll provide you with a customized price for resolving them. It’s similar to the way car maintenance works, where minor adjustments are often included in the overall customer experience.
Likewise, if you require a complete or partial web design overhaul, we’re happy to provide you with a detailed quote and proceed based on your specific needs and preferences.
Certainly, you have the option to do so, but please keep in mind that if any components are found to be broken and require fixing, there may be an additional charge for those repairs. This is where having the built-in system administration can be incredibly beneficial!
Moreover, we provide a complimentary one-hour training session to familiarize you with your website, allowing for greater autonomy. Additionally, you can utilize your IT hours for further training if desired.
Given that our services are digital in nature, we do not have a returns or refunds policy in place. Nevertheless, we are deeply committed to ensuring our clients are thrilled with the websites we create. To achieve this, we offer a revision policy that includes up to three revisions per page during the initial design phase. Additionally, clients have the option to utilize their IT hours for further adjustments at a later date. This revision policy becomes effective once final revisions are completed, and the website is launched to the public.
At present, we offer several convenient payment options, including acceptance of checks, Venmo, Apple Pay, and both credit and debit cards.
Call us with any questions about additional payment methods.
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At Big Red Productions, we prioritize accessibility and convenience for our clients. While we do maintain regular office hours, it’s important to note that we operate as a 90% remote service provider. We understand that your time is valuable, and that’s why we offer the flexibility to come to your location when necessary. For all other meetings and consultations, we leverage the power of Zoom, ensuring seamless and efficient communication no matter where you are. Our commitment is to make our services as accessible as possible, and we’re here to accommodate your needs.